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FAQ/ HELP

Find quick answers to your questions below...

 

Order Status 

My Account 

  •  How do I create an account? 

    • ​1) Click the "My Account / Order Status" link at the top right side of our site.
      2) Select " Don't have an account Sign Up"
      3) Enter in Name and Email Address 

  • How do I edit my account information? 

    • Click the "My Account / Order Status" link at the top right hand side of our site to edit your account information.

  • How much is my shipping? 

    • Shipping is automatically calculated prior to submitting your payment information.  Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices.

  • I forgot my password. 

    • Click the "My Account / Order Status" link at the top right hand side of our site. Under the login box you'll see a link that says "Forgot your password? Click here". That link will send an email to you with your password.

  • How do I return my product? 

    • ALL sale items are final sale and cannot be returned. Unless there has been a mistake by us there will be no refunds or exchanges given,  Shipping costs are non-refundable and all costs for return shipment are the responsibility of the customer.

  • I received the wrong product. 

    • Please email us IMMEDIATELY orders@impactgold.com​ if the mistake is our fault we will correct, if it is your fault you will need to reorder. 

  • What is your return policy? 

    • ALL sale items are final sale and cannot be returned. If we have personalized your item there will be no refunds unless there has been a mistake by us there will be no refunds or exchanges given,  Shipping costs are non-refundable and all costs for return shipment are the responsibility of the customer.

  •  When will my order ship? 

    • Orders will ship between 7-14 business days. Orders will be shipped USPS. Some orders may be ready or ship sooner, but please allow full time of 7-14 business days for apparel to arrive. If you need it sooner, or would like to know your options please email us at (Apparel) orders@impactgold.com 

    • During PEAK months (August, September, & June) orders may take longer but we will communicate with you on any delays. 

 

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  • Security 

    • ​This website is protected with SSL (secure socket layer) encryption, the highest standard in Internet security.

 

Pricing and Billing 

 

Additional Support