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281-673-1613 ext 2 | Apparel

281-673-1613 ext 4 | Equipment


ORDERS@IMPACTGOLD.COM

COPYRIGHT © 2018 IMPACT GOLD FASTPITCH | HOME OF IMPACT GOLD SOFTBALL 

FAQ information

1:ORDERS

We are open MONDAY- FRIDAY 9am- 5pm. If you order before 3pm Monday- Friday, we input and process your order on that business day. Any orders made after 3pm Monday-Friday will be processed the NEXT Business Day.  If you order after 3pm Friday or during a holiday, your order WILL NO be process UNTIL the next BUSINESS DAY. 

Under-Armor products are made to order, orders are processed and made once ordered. Gold and White Items are not in held in stock. Neither is Youth Sizing out of peak season. 

Also 3X/4X/5X stocks are not high so might take a little longer to process but we will communicate any long issues with you. 

2:SHIPPING

Orders will ship between 5-10 business days. Orders will be shipped USPS Ground. Some orders may be ready or ship sooner, but please allow full time of 5-14 business days for apparel to arrive. 

 

If you need it sooner, you need select RUSH item because there is an upcharge on RUSHED orders and please put information in the ADD A NOTE SECTION. 

The shipping you choose is + production time. We make all products after they are ordered. Shipping cost include a 1.50 handling fee. 

 

3:RETURNS | EXCHANGES

RETURN & EXCHANGE POLICY

ALL sale items are final sale and cannot be returned. Unless there has been a mistake by us there will be no refunds or exchanges given,  Shipping costs are non-refundable and all costs for return shipment are the responsibility of the customer, unless the mistake is made by us. If you have ordered a wrong size you must ship the item back 1st and then we will ship out the new item. If you choose to have a number put on an item it becomes custom and can not be returned or exchanged for any reason.

4:TRADEMARKED

Impact Gold Organization has all rights and trademarks to the IMPACT GOLD name, IG logos & fonts. These were custom designed logos and fonts for the Impact Gold  brand and were copyrighted in 2012. As a program it is vital to protect the brand of Impact Gold by not reproducing uniforms, apparel or any fan-ware using the name or logos without proper consent. Therefore no team and/or individual can produce Impact Gold items without the written expressed consent of the Impact Gold Fastpitch Organization.

If items are produced illegally without consent, teams and/or individuals are subject to a fine ranging from $500-$1000 or possible removal from program. Impact Gold Organization appreciates your compliance with the merchandising policy.